Last updated 6 August 2026
How to reach us, and how to report a fake account, fake vouch or policy breach.
General support and account help: support@vouch2.com
Privacy requests and data deletion: support@vouch2.com
Billing and subscriptions: support@vouch2.com
We aim to reply within one business day.
Email support@vouch2.com with the subject "Report" and include: the profile link, what you believe is false (fake identity, hotel never worked at, traded vouches), and anything that helps us check it.
Reports are confidential — we never tell the reported account who raised it.
Confirmed fake vouching leads to removal of the vouches, recalculation of the affected Trust Scores, and usually a permanent ban.
Tell us if a business asked you for money, held your documents, advertised a role that does not exist, or contacted you repeatedly after you asked them to stop. Paid access can be withdrawn immediately.
Delete your account and all your data: profile page → Delete my account.
Turn off vouch pings: Alerts page, or revoke notification permission in your browser.
Can't vouch for someone? You must both list the same hotel in your work history — add the hotel first.
Contact details hidden? Date of birth, mobile and email are only visible to businesses on a paid plan.